Just gave up on a truly Hellish call to Citizen’s Advice. I waited in the ‘virtual queue’ for over 10 minutes, listening to appallingly inane muzak. The volume on my phone was turned way down, because the torture-muzak was so loud it was distorting. Despite this, the volume would occasionally swell. Is this some new and deliberate kind of cruel and (not so) unusual black-ops Guantanamo Bay shit?
Seriously, this system is designed to induce despair and stop users even contemplating using the alleged ‘resource’. And we encounter this every day, in so many areas of our lives. Anywhere they can put AI (which in this case stands for Artificial Idiocy) between you and help, corporate bodies will do so. One day I hope the human cost will be recognised, and such systems will be outlawed.
