I’m currently stuck in a typically modern dystopian loop.
Since my driving license expired, a few weeks ago – and despite immediately sorting a new one, which has now (after approx’ two weeks) finally arrived – I’m unable to deliver for Amazon. Currently my only income.
The utterly ridiculous scenario is this: my account has been ‘temporarily disabled’. To re-enable it, I must submit photos of my new driving license. But I can’t do that – the Flex app simply won’t do it – until my account is reinstated.
Or put another way, to re-activate my account, I’m asked to do something I simply cannot do, until my account is re-activated. Say wha’!?
I’ve called Amazon’s off-road support team three of four times in the last 24 hours. And, just like trying to submit my photos – which isn’t working via the app or via the suggested alternative (the Flex support email) – it’s exactly like banging my head against a brick wall. Painful, and getting me absolutely nowhere.
The continually repeated automated robot response to my telephone calls – including repeated requests that the issue be ‘escalated’ – is to upload photos via the app. But I can’t do that!
I’ve been doing this job for about two years now. And throughout that I’ve maintained a near perfect record, on the ‘Standing’/Dashboard.
In a job with zero security, this scenario hardly makes one feel valued. And, as so often in recent times, it triggers my depression, leaving me at my wits end.
